Advance cancellation
Cancellation before the confirmed free-cancellation threshold returns the relevant service hour under the signed rules.
Cancellation, Absence, and Dispute Notice
Signed orders and service agreements control final rules. System records are important evidence for class status and service-hour handling.
Late cancellation and absence
Cancellation after that threshold or learner absence is generally handled as time already reserved by the teacher.
Teacher cancellation
A teacher failure to deliver should not consume the learner’s hour. Confirmed deductions are returned or replaced according to the service process.
Technical incidents
Classroom access, device, network, and communication records are used to determine responsibility and remedy. Incidents are not resolved automatically based on one party's description alone.
Dispute records
Class IDs, status, service-hour entries, and handling records prevent duplicate returns or deductions.